Automating Contractor Communications
Blackwood Homes & Care
Eliminating failure points and saving time with automated communications
Blackwood Homes & Care engaged iStride to automate the communication of reactive repair work orders — eliminating manual steps, reducing risk, and saving time. The result is a more reliable, streamlined process that ensures every work order reaches the right contractor without delay or the risk of human error.
"Jim is very knowledgeable about Cx; is quick to understand the problem presented; can utilise his skill with sql to create stored procedures to quickly perform tasks; can draw on his experience of issues other organisations have had and the solutions he implemented to resolve them; and is very approachable and easy to work with."
Kris Calder
Business Analyst