ARC Reporting Data Warehouse for Housing Associations
Avoid the year end surprises through continuous ARC Return reporting
Fife Council
Fife Council partnered with iStride to overcome reporting limitations in Civica Cx and improve data-driven decision-making. Through a bespoke data warehouse, Power BI dashboards, and hands-on mentoring, staff gained the tools and confidence to manage and report on services effectively. The result: clearer insights, improved performance monitoring, and long-term internal capability built from the ground up.
The Challenge
Fife Council’s housing service was hampered by the limitations of standard reports offered. The built-in reporting suite was not aligned to the financial periods the Council operate, leaving teams without the visibility needed to manage services effectively. Compounding this was a relative lack of detailed understanding of how Civica Cx worked “under the hood” - and how to make best use of available reporting tools.
The Solution
Working in close partnership with Fife Council, iStride developed a bespoke warehouse, and suite of tailored reports and dashboards using Power BI. These tools provide a significant upgrade in both usability and accuracy, and were rapidly adopted across the organisation. In addition to building the solutions, knowledge transfer is at the heart of everything we do, training and mentoring the in-house team to give them the confidence and skills to maintain and extend their new capabilities.
The Results
With clear, consistent reporting now in place, Fife Council’s ops managers are better equipped to: Manage day-to-day service delivery Monitor and improve performance Engage effectively with customers and elected members — all using a trusted source The improved insight has helped create a stronger foundation for decision-making and service development, while building internal capability for the long term.
The ARC and 'moving goalposts' go hand in hand....check out these articles to get your returns up to date:
oh, and if you're just starting your report writing journey...whatever you do don't start in SSRS!:
"Jim is flexible, really easy to work with, and extremely knowledgeable about both the Civica Cx product and Power Platform. His support has made a huge difference to how we manage and report on services."
Corporate Development Team Manager
Jim Lumsden