Housing Systems Improvement and Capability Building
Innovative, fast and flexible expertise
EPIC Housing
EPIC Housing partnered with iStride to overcome key challenges in system development, reporting, and staff training. With expert support in Civica Cx and SQL, the organisation regained control, built internal capability, and accelerated progress — transforming technical limitations into streamlined processes and confident, self-sufficient teams.
The Challenge
EPIC Housing faced several challenges around its housing management system (Civica Cx), particularly in managing property acquisitions, performing user acceptance testing for system upgrades, and training new staff. These issues were exacerbated by limited internal capacity, lack of external support, and a skills gap within the team — all of which were slowing progress and placing pressure on day-to-day operations.
The Solution
To address these issues, EPIC reached out to iStride to deliver hands-on, tailored support. This included training sessions and workshops, efficient troubleshooting, and module configuration. iStride provided clear project plans, documentation, and schedules to keep everything on track. Additionally, iStride liaised with third-party providers to secure essential data and maintained proactive communication throughout — ensuring timely, costeffective, and stress-free delivery.
The Results
EPIC Housing quickly regained control over its systems and reporting processes. With expert, independent guidance, the team was able to accelerate delivery far beyond what helpdesk support could offer. Staff grew in confidence, technical understanding, and autonomy — particularly in relation to Civica Cx and SQL. The solutions implemented were realistic, scalable, and provided exceptional value, all while fostering a close, collaborative working relationship.
Take a look at this blog article on how to use the data you hold to really drive user actions:
"I would definitely recommend Jim's services. His expertise in Civica HMS and SQL programming, coupled with his deep knowledge of the social housing sector, make him invaluable. Jim's dedication to solving customer issues and driving projects forward consistently demonstrates value for money."
Head of Business Support Services
Kelly Heath