Find out about the July 2025 ARC Changes coming in to force from April 2025. Read now and don’t be caught off guard!

Automated communications are only as good as the data they carry. In Civica Cx, built-in tags go a long way - but only so far. What if you want to pull in precise, situation-specific data into your emails, letters, or texts? That’s where Conditional Data Tags  come in. And once you understand them, you’ll wonder how you ever managed without them. Why Conditional Tags? Out of the box, Cx provides a limited set of built-in tags. But modern workflows demand flexibility. Its far

I have the great pleasure of working with so many Civica Cx sites, and one question that seems to come up fairly frequently is: "Should I...

The Importance of Forward Planning in Census Data Integration for Cx Housing System Introduction Census data collection within housing associations is essential for understanding tenant demographics, improving service delivery, and ensuring compliance with regulatory requirements. However, too often, the surveys are collected and passed over to someone to load in to a system with no involvement to data and the task of unravelled the ball of wool begins! Get it wrong, and it l

In this post I show you how you can pull information field responses in to Communications Remove manual entry?, improve communication quality? reduce error? be more efficient? It’s been a while since I posted on here. 2024 didn’t start quite as I expected but we’re going to finish on a high. As a family we were incredibly lucky to not lose anyone to Covid, and in our small metaphorical and literal bubble, life was simpler. I had been grounded by BoJo and his chums. This d

We recently learned about stored procedures and how these can be created for bulk communications. This week we're going to look at conditional alerts. If you've not met conditional alerts yet, you should definitely go and read more about them. What is an Alert? Chat GPT sums it up well: An alert is a notification or message generated by a system or application to draw attention to a particular event, condition, or situation. Alerts are designed to provide timely informati

Lets cut right to the chase....this is pretty specialist stuff. You either want to know it, or you are one of the 99.999999% of people out there who almost definitely don't know this even exists, or care. But....if you are that 0.000001% of people who do, then wouldn't it be great to find the answer right here! What on earth are Stored Procedures for Bulk Communications? One of the most powerful aspects of Cx is the communications engine. It is centred around the Contact,