Missed warranties quietly drain budgets. With Cx Asset Management, you can surface real-time warranty checks at the exact moment a repair is logged. A simple stored procedure and conditional alert can stop unnecessary jobs, direct staff to the right contractor, and let your data do the shouting—automatically.

Automated communications are only as good as the data they carry. In Civica Cx, built-in tags go a long way - but only so far. What if you want to pull in precise, situation-specific data into your emails, letters, or texts? That’s where Conditional Data Tags  come in. And once you understand them, you’ll wonder how you ever managed without them. Why Conditional Tags? Out of the box, Cx provides a limited set of built-in tags. But modern workflows demand flexibility. Its far

In this post I show you how you can pull information field responses in to Communications Remove manual entry?, improve communication quality? reduce error? be more efficient? It’s been a while since I posted on here. 2024 didn’t start quite as I expected but we’re going to finish on a high. As a family we were incredibly lucky to not lose anyone to Covid, and in our small metaphorical and literal bubble, life was simpler. I had been grounded by BoJo and his chums. This d

We recently learned about stored procedures and how these can be created for bulk communications. This week we're going to look at conditional alerts. If you've not met conditional alerts yet, you should definitely go and read more about them. What is an Alert? Chat GPT sums it up well: An alert is a notification or message generated by a system or application to draw attention to a particular event, condition, or situation. Alerts are designed to provide timely informati

Lets cut right to the chase....this is pretty specialist stuff. You either want to know it, or you are one of the 99.999999% of people out there who almost definitely don't know this even exists, or care. But....if you are that 0.000001% of people who do, then wouldn't it be great to find the answer right here! What on earth are Stored Procedures for Bulk Communications? One of the most powerful aspects of Cx is the communications engine. It is centred around the Contact,