Automated communications are only as good as the data they carry. In Civica Cx, built-in tags go a long way - but only so far. What if you want to pull in precise, situation-specific data into your emails, letters, or texts? That’s where Conditional Data Tags  come in. And once you understand them, you’ll wonder how you ever managed without them. Why Conditional Tags? Out of the box, Cx provides a limited set of built-in tags. But modern workflows demand flexibility. Its far

In this post I show you how you can pull information field responses in to Communications Remove manual entry?, improve communication quality? reduce error? be more efficient? It’s been a while since I posted on here. 2024 didn’t start quite as I expected but we’re going to finish on a high. As a family we were incredibly lucky to not lose anyone to Covid, and in our small metaphorical and literal bubble, life was simpler. I had been grounded by BoJo and his chums. This d