With Scottish draft regulations mirroring the intent of Awaab’s Law, housing associations can’t afford to wait until reporting deadlines arrive to think about data. Early decisions on how damp and mould information is captured, structured and flowed through Civica Housing Cx will determine whether future reporting is meaningful or misleading. This piece explores why early thinking matters, how Scottish and English approaches differ, and five practical, data-first steps Cx tea

Databases have a habit of growing quietly in the background until, one day, they’re suddenly everyone’s problem. Storage might feel cheap, but the ripple effects of an oversized database are anything but. Longer nightly ETL runs, sluggish reporting, bloated backups, and clogged networks all trace back to unchecked growth. The result? Your business loses precious time and flexibility, especially when jobs that should finish in an hour creep into the early morning. This post i

In the world of Business Intelligence (BI), it can be tempting to tidy up, or hide bad data so that it "looks right". When you're building dashboards or reports that will be seen by leadership teams or operational managers, you might feel the pressure to make things neat, consistent, and complete - it massively reduces trust if they're not. But here's the truth: sticking a plaster over poor user data doesn't fix the wound underneath. If you're reporting on unreliable or incom

The Post Office Scandal: What Do We Take from It? The Post Office scandal, one of the most significant miscarriages of justice in recent UK history. It highlighted the devastating consequences of flawed IT systems and governance failures. Hundreds of sub-postmasters were wrongly accused of fraud due to faults in the Horizon IT system, leading to wrongful prosecutions, financial ruin, and immense personal suffering. As the scandal unfolds, it provides a stark reminder of the