In previous posts we looked at how to retrieve repair works orders  and then pull back full works order details  from Civica Cx. If you have not already seen that post, I suggest you read that first. That’s great, but only a piece of the whole picture. Typically Cx is the client system, and a 3rd party contractor is using their own in house, or off the shelf software. I refer to this as the external system. Once the external system has received a works order and started d

Picking up where the token post left off, this article moves on to something genuinely useful: retrieving repair work orders from Cx using the SOAP web services. Despite newer versions and endless documentation, WSRepairContractorService is still doing real-world heavy lifting. This post walks through a working GetRepairWorkOrders call, highlights common gotchas, and explains exactly what data you’ll get back.

This article is about the difference between SOAP and REST APIs and how this is relevant to integrating to the Cx Housing Management system, whether that be integration you are already using, or for future integration projects. We'll start with discussing the differences between the two types, and finish with what this means to you. SOAP (Simple Object Access Protocol) and REST (Representational State Transfer) are two types of web services that allow applications to communi

In the first article in the series, we learn about what web services are and some key concepts