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ARC Technical Guidance — July 2025 update: every change you need to know
Find out about the July 2025 ARC Changes coming in to force from April 2025. Read now and don’t be caught off guard!

Jim Walker
5 days ago5 min read


Are Your Database Sizes Growing Out of Control?
Databases have a habit of growing quietly in the background until, one day, they’re suddenly everyone’s problem. Storage might feel cheap, but the ripple effects of an oversized database are anything but. Longer nightly ETL runs, sluggish reporting, bloated backups, and clogged networks all trace back to unchecked growth. The result? Your business loses precious time and flexibility, especially when jobs that should finish in an hour creep into the early morning.
This post i

Jim Walker
Aug 274 min read


📢It's official...SSRS is dead...long live Power BI!
With SQL Server 2025, Microsoft is officially retiring SSRS — a major shift that signals Power BI's reign as the go-to reporting tool. Here's what it means for your organisation.

Jim Walker
Jun 233 min read


Don't Stick a Plaster Over Poor User Data: Why Transparent Reporting Matters
In the world of Business Intelligence (BI), it can be tempting to tidy up, or hide bad data so that it "looks right". When you're...

Jim Walker
May 305 min read


How to Make Your Automated Communications More Powerful – Through Conditional Data Tags
Automated communications are only as good as the data they carry. In Civica Cx, built-in tags go a long way - but only so far. What if...

Jim Walker
May 225 min read


50 shades of...Cases and Tasks
I have the great pleasure of working with so many Civica Cx sites, and one question that seems to come up fairly frequently is: "Should I...

Jim Walker
May 95 min read


The Post Office Scandal...What do we take from it?
The Post Office Scandal: What Do We Take from It? The Post Office scandal, one of the most significant miscarriages of justice in recent...

Jim Walker
Mar 283 min read


Navigating the 2025 ARC Changes: What you need to know
We're all no stranger to the ever-evolving landscape of regulatory requirements. From April 2025, changes to the Annual Return on the...

Jim Walker
Mar 213 min read


Please don't do your census or large customer surveys before you've read this!
The Importance of Forward Planning in Census Data Integration for Cx Housing System Introduction Census data collection within housing...

Jim Walker
Mar 134 min read


RADACAD Power BI Summit and Medallion Architecture in Data Warehousing
Attending the Power BI Summit hosted by RADACAD offers invaluable opportunities for IT consultants to deepen their understanding of...

Jim Walker
Feb 285 min read

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