We previously explored retrieving lists of work orders using Cx Repair Contractor web services. While that approach suits queues and dashboards, real integrations often need to interrogate a single work order in detail. Cx provides several closely related SOAP methods for this purpose, all accepting the same identifiers but returning different levels of detail depending on intent and audience. Understanding their differences, prerequisites, and security behaviour is key to ch

Picking up where the token post left off, this article moves on to something genuinely useful: retrieving repair work orders from Cx using the SOAP web services. Despite newer versions and endless documentation, WSRepairContractorService is still doing real-world heavy lifting. This post walks through a working GetRepairWorkOrders call, highlights common gotchas, and explains exactly what data you’ll get back.

Missed warranties quietly drain budgets. With Cx Asset Management, you can surface real-time warranty checks at the exact moment a repair is logged. A simple stored procedure and conditional alert can stop unnecessary jobs, direct staff to the right contractor, and let your data do the shouting—automatically.

Find out about the July 2025 ARC Changes coming in to force from April 2025. Read now and don’t be caught off guard!

Databases have a habit of growing quietly in the background until, one day, they’re suddenly everyone’s problem. Storage might feel cheap, but the ripple effects of an oversized database are anything but. Longer nightly ETL runs, sluggish reporting, bloated backups, and clogged networks all trace back to unchecked growth. The result? Your business loses precious time and flexibility, especially when jobs that should finish in an hour creep into the early morning. This post i

With SQL Server 2025, Microsoft is officially retiring SSRS — a major shift that signals Power BI's reign as the go-to reporting tool. Here's what it means for your organisation.

In the world of Business Intelligence (BI), it can be tempting to tidy up, or hide bad data so that it "looks right". When you're...

Automated communications are only as good as the data they carry. In Civica Cx, built-in tags go a long way - but only so far. What if...

I have the great pleasure of working with so many Civica Cx sites, and one question that seems to come up fairly frequently is: "Should I...

The Post Office Scandal: What Do We Take from It? The Post Office scandal, one of the most significant miscarriages of justice in recent...