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ARC Technical Guidance — July 2025 update: every change you need to know
Find out about the July 2025 ARC Changes coming in to force from April 2025. Read now and don’t be caught off guard!

Jim Walker
7 days ago5 min read


How to Make Your Automated Communications More Powerful – Through Conditional Data Tags
Automated communications are only as good as the data they carry. In Civica Cx, built-in tags go a long way - but only so far. What if...

Jim Walker
May 225 min read


50 shades of...Cases and Tasks
I have the great pleasure of working with so many Civica Cx sites, and one question that seems to come up fairly frequently is: "Should I...

Jim Walker
May 95 min read


Please don't do your census or large customer surveys before you've read this!
The Importance of Forward Planning in Census Data Integration for Cx Housing System Introduction Census data collection within housing...

Jim Walker
Mar 134 min read


Maximizing Communication Impact with Information Field Responses
In this post I show you how you can pull information field responses in to Communications Remove manual entry?, improve communication...

Jim Walker
Nov 20, 20245 min read


Stored Procedures for Conditional Alerts
We recently learned about stored procedures and how these can be created for bulk communications. This week we're going to look at...

Jim Walker
Aug 10, 20235 min read


Stored Procedures for Bulk Communications
Lets cut right to the chase....this is pretty specialist stuff. You either want to know it, or you are one of the 99.999999% of people...

Jim Walker
May 31, 20234 min read

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