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Awaab’s Law is Coming to Scotland — Are You Ready from a Data & Process Perspective?
With Scottish draft regulations mirroring the intent of Awaab’s Law, housing associations can’t afford to wait until reporting deadlines arrive to think about data. Early decisions on how damp and mould information is captured, structured and flowed through Civica Housing Cx will determine whether future reporting is meaningful or misleading. This piece explores why early thinking matters, how Scottish and English approaches differ, and five practical, data-first steps Cx tea

Jim Walker
Jan 295 min read


ARC Technical Guidance — July 2025 update: every change you need to know
Find out about the July 2025 ARC Changes coming in to force from April 2025. Read now and don’t be caught off guard!

Jim Walker
Aug 29, 20255 min read


📢It's official...SSRS is dead...long live Power BI!
With SQL Server 2025, Microsoft is officially retiring SSRS — a major shift that signals Power BI's reign as the go-to reporting tool. Here's what it means for your organisation.

Jim Walker
Jun 23, 20253 min read


Don't Stick a Plaster Over Poor User Data: Why Transparent Reporting Matters
In the world of Business Intelligence (BI), it can be tempting to tidy up, or hide bad data so that it "looks right". When you're...

Jim Walker
May 30, 20255 min read


Navigating the 2025 ARC Changes: What you need to know
We're all no stranger to the ever-evolving landscape of regulatory requirements. From April 2025, changes to the Annual Return on the...

Jim Walker
Mar 21, 20253 min read

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