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Don’t Repair Components Under Warranty… Use Your Data to Alert People!
Missed warranties quietly drain budgets. With Cx Asset Management, you can surface real-time warranty checks at the exact moment a repair is logged. A simple stored procedure and conditional alert can stop unnecessary jobs, direct staff to the right contractor, and let your data do the shouting—automatically.

Jim Walker
Nov 21, 20255 min read


How to Make Your Automated Communications More Powerful – Through Conditional Data Tags
Automated communications are only as good as the data they carry. In Civica Cx, built-in tags go a long way - but only so far. What if...

Jim Walker
May 22, 20255 min read


Maximizing Communication Impact with Information Field Responses
In this post I show you how you can pull information field responses in to Communications Remove manual entry?, improve communication...

Jim Walker
Nov 20, 20245 min read


Stored Procedures for Conditional Alerts
We recently learned about stored procedures and how these can be created for bulk communications. This week we're going to look at...

Jim Walker
Aug 10, 20235 min read


Stored Procedures for Bulk Communications
Lets cut right to the chase....this is pretty specialist stuff. You either want to know it, or you are one of the 99.999999% of people...

Jim Walker
May 31, 20234 min read

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