Find out about the July 2025 ARC Changes coming in to force from April 2025. Read now and don’t be caught off guard!

Databases have a habit of growing quietly in the background until, one day, they’re suddenly everyone’s problem. Storage might feel cheap, but the ripple effects of an oversized database are anything but. Longer nightly ETL runs, sluggish reporting, bloated backups, and clogged networks all trace back to unchecked growth. The result? Your business loses precious time and flexibility, especially when jobs that should finish in an hour creep into the early morning. This post i

Automated communications are only as good as the data they carry. In Civica Cx, built-in tags go a long way - but only so far. What if...

I have the great pleasure of working with so many Civica Cx sites, and one question that seems to come up fairly frequently is: "Should I...

We're all no stranger to the ever-evolving landscape of regulatory requirements. From April 2025, changes to the Annual Return on the...

The Importance of Forward Planning in Census Data Integration for Cx Housing System Introduction Census data collection within housing...

In this post I show you how you can pull information field responses in to Communications Remove manual entry?, improve communication...

In an earlier post, web-services-and-why-you-should-care we talked through what web services are and what you can do with them. We...

Lets cut right to the chase....this is pretty specialist stuff. You either want to know it, or you are one of the 99.999999% of people...

In the first article in the series, we learn about what web services are and some key concepts